The review build includes an in-app path under Me → Delete my account and all my data, but we are still checking that it removes all associated data. Email is the recommended route during testing, including if you have uninstalled the app or cannot sign in.
What to send
- Email rambodog555@gmail.com with the subject Wayfinder account deletion.
- Preferably send the request from the email address connected to the Wayfinder account.
- If you cannot access that address, explain this in the message and provide the account email and display name you remember.
Never send a password, government identity document, payment-card number or app-store password. RL Applications may ask for proportionate information to verify that the requester controls the account. Requests are reviewed manually, and completion can only be confirmed after the relevant data and service-provider steps have been checked.
What the request covers
A verified request is intended to delete the Wayfinder account and remove associated personal data where RL Applications controls it, including:
- authentication and profile records;
- completion history, dates, shortlist choices, ratings and personal notes;
- trips and uploaded photos controlled through Wayfinder;
- group membership and sharing records;
- Community submissions, votes, star ratings, reports and blocks associated with the account.
Limits and separate records
Uninstalling Wayfinder or clearing one browser does not delete a hosted account. Information may remain in backups, security logs or records that must be kept for legal or fraud-prevention reasons, for the periods applicable to those systems or obligations. Precise production retention periods have not yet been finalised; contact support for the details applicable to your request. People who previously received shared information may retain their own copies, and deletion cannot remove offline exports or screenshots held by someone else.
If purchase-provider records exist, RL Applications will initiate the applicable provider deletion process. Apple and Google may retain transaction records under their own policies. Account deletion does not itself create a refund; any future store purchase and refund request will be handled under the applicable store’s rules. Purchases are not active in the current PWA review build.
If you only want help
Deletion is permanent once completed. If the problem is sign-in, syncing, a shared item or incorrect account information, contact Wayfinder support first and describe the issue without sending a password.